Is it time to abandon your Engagement Survey?
Sue Evans, Former HR Director, Warwickshire County Council
Engagement surveys have become the norm in the public sector, demonstrating that employers are listening to their staff. But do they measure the right things? And do the results lead to practical action?
We think that the public sector is being overcharged for surveys that fail to support transformative change.
Engagement is the outcome of day-to-day experiences that shape our working lives. People are more engaged when they use judgement and discretion in their jobs, contribute to improvement and innovation, and are involved in decisions that affect their work. Evidence also shows that these workplace practices are highly associated with performance, health and well-being.
And they can be measured in ways that identify clear and direct opportunities for improvement and transformation.
The Workplace Diagnostic
The Workplace Diagnostic is a unique employee survey that provides a detailed understanding of where change is needed in order to enhance engagement and performance. It focuses on evidence-based workplace practices including:
- Jobs and Teams
- Organisational Structures, Management and Procedures
- Improvement and Innovation
- Leadership and Employee Voice.
Research evidence demonstrates clearly that organisations adopting these evidence-based workplace practices systematically gain 20-60% improvements across a wide range of business indicators, from productivity to employee health and well-being.
Actionable and systematic
Unlike engagement surveys, the Diagnostic targets the specific practices where change is needed and helps to ensure that interventions are successful. Findings are broken down by department, team, professional group or other variables provided by you. Discrepancies between senior manager perceptions and staff experience are also calculated.
Results are translated into a practical, online action plan template, enabling users to create a clear strategy for effective and sustainable change. We support you throughout, including a half or full-day pre-Diagnostic briefing, and an interpretation and action planning session once results are available.
You also have access to online and in-person opportunities for knowledge sharing through our Fresh Thinking Labs platform and event programme.
The Diagnostic allowed us to pin point the areas of the business where we needed to focus and prioritise. This focus allowed us to tackle the real challenges on site. Without the Diagnostic there is a danger that we would have looked for the traditional ‘low hanging fruit’ or more ‘attractive’ improvement initiatives. By focusing on the structures and processes that our teams work with, we are able to free them from bureaucracy. With this new-found freedom they’re innovating and improving - that is the power of Workplace Innovation.
David O’Byrne, Operational Excellence Lead, Argenta Dundee.
All of a sudden there was a method of measuring the issues we could see in the company. Once you can measure it, you can actually analyse it and do something about it.
Martin Welsh, MD, Booth Welsh.
Contact us to learn more. You can also see a short video featuring Sue below.
Workplace Innovation Europe CLG is a not-for-profit organisation created to help public and private sector organisations achieve enhanced performance, innovation and better working lives.
Our unique, accredited approach builds on a robust evidence-base, helping your change leaders and managers acquire the knowledge, skills and resources required to achieve successful, systematic and sustainable transformation, supported by practical in-house facilitation and coaching.